Ombudsman reports sharp rise in public complaints
Greece’s ombudsman recorded a surge in citizen complaints in 2025, with reports reaching 20,520, up from 15,394 in 2024, according to its annual report.
The rise reflects growing reliance on the authority to address daily difficulties and press the state to meet legal obligations.
Social protection and welfare services remained the leading source of grievances, while environmental issues, including illegal construction, beach encroachment and public space degradation, increased sharply. Complaints about public education, especially understaffed schools and limited access to all-day programs, were also significant.
Reports of misconduct by security forces rose 53% to 272 cases. The authority also highlighted findings on the 2023 Pylos shipwreck, citing indications of responsibility among senior coast guard officers, while noting a lack of disciplinary action. Administrative delays, inconsistent law enforcement, pension disputes and long waits for services further fueled complaints.
The ombudsman resolved 68% of cases. About 21% remained unresolved due to legal gaps or administrative refusal persisting.
Kathimerini
