Battle over airline hand luggage fees reignites across Europe
The long-running controversy over airline hand luggage charges has flared up again, as European consumer organizations—led by the European Consumer Organisation (BEUC) and supported by Greece’s Consumer Protection Center (KEPKA)—have filed a formal complaint against seven low-cost airlines.
The complaint, submitted to the European Commission and the Consumer Protection Cooperation (CPC) network, accuses the airlines of unfair and unlawful charges for standard hand luggage, such as small suitcases or backpacks, that should be included in the basic ticket price.
KEPKA, representing Greece, has joined 15 other consumer groups from 12 EU countries in pushing for an EU-wide investigation. The groups argue that airlines are ignoring a 2014 European Court of Justice ruling, which clearly states that hand luggage—if it meets safety and size regulations—must be transported free of charge.
“This is about fairness and transparency,” said BEUC Director General Agustin Reyna. “Passengers are being misled and charged for items that should be included in the fare.”
The call for action comes as the EU prepares to revise its Regulation on air passenger rights. Consumer groups see this as a critical opportunity to set clear rules, including defining what counts as acceptable hand luggage in terms of size and weight.
Some countries have already taken national measures. Spain, for example, fined five airlines €179 million in late 2024 after a complaint from its national consumer group. Similar actions have been initiated in Belgium and Portugal.
A recent survey by BEUC’s Dutch member found that 86% of consumers believe a personal bag or small trolley should be included in the basic fare—highlighting strong public support for change.
Consumer groups now urge the European Commission to establish uniform rules to protect passengers, reduce confusion at airports, and ensure fair competition among airlines.
